Billing Terms and Conditions

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Welcome to Super Pet Me. These Billing & Terms ("Terms") govern your use of our website and your purchase of products from us. By browsing our site or placing an order, you agree to these Terms. Please read them carefully.

1. Who We Are

This website is operated by Super Pet Me. You can contact us at any time using the details at the bottom of this page.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old (or the age of majority in your location) and able to enter into a binding agreement. You also agree to provide accurate and complete information when placing an order.

3. Products, Descriptions & Availability

We work to describe and display our products as accurately as possible. Even so, colors, sizes, and details may vary slightly from what appears on your screen, and we cannot guarantee that your device displays them perfectly. All products are subject to availability, and we may limit or discontinue any item at any time.

4. Pricing & Currency

All prices are listed in US Dollars (USD) unless stated otherwise and are shown at checkout before you confirm your order. We reserve the right to change prices at any time without notice. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any order placed at that price, even after the order has been confirmed.

5. Billing & Payment

We accept major credit and debit cards and selected digital payment methods, as shown at checkout. By submitting an order, you authorize us (through our payment provider) to charge your chosen payment method for the total order amount, including any applicable taxes and shipping fees.

Payment is processed securely through a trusted third-party payment provider. We do not store your full payment card details. Your order will not be processed until payment has been successfully received.

6. Order Acceptance & Cancellation

Your order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including suspected fraud, errors in pricing or product information, or stock limitations. If we cancel an order after payment, we will issue a full refund.

If you would like to cancel or change an order, please contact us within 12 hours of placing it. Once an order has entered processing, we may be unable to make changes.

7. Shipping & Delivery

Delivery times shown at checkout and on our site are estimates, not guarantees. We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances outside our control. Any customs duties or import taxes on international orders are the responsibility of the customer.

8. Returns & Refunds

We accept returns within 14 days of delivery for items that are unused and in their original condition and packaging. Certain items may be excluded for hygiene reasons. To start a return, contact us with your order number. Approved refunds are issued to your original payment method and typically appear within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error or a faulty product.

9. Promotions & Discount Codes

Discount codes and promotional offers are subject to their own terms, cannot be combined unless stated, and may be changed or withdrawn at any time. Codes have no cash value and may not be applied to past orders.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Super Pet Me or its content suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without our written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Super Pet Me is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Nothing in these Terms limits any rights you have under applicable consumer protection law.

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of its courts. This does not affect statutory rights you may have under the laws of your own country of residence.

13. Changes to These Terms

We may update these Terms from time to time. The version published on this page is the one that applies to your order. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about these Terms, please get in touch:

Email: info@superpetme.com
Phone: +44 7848 179114
Address: Dephna House, 7 Coronation Road, London NW10 7PQ, United Kingdom