Shipping policy

Shipping Locations

This Shipping Policy applies to orders shipped within the United States  , We only fulfill orders to the United States and we fulfill them fast , free , and efficient.

Delivery Times For 

Order cutoff time: 5:00 PM (PT) , Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1 - 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6 - 8 business days (Monday to Friday).

Estimated delivery time: 7 - 10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

USPS

Yunexpress

and within the Australia:

Yunexpress

Shipping Costs

Shipping Cost : $4.99

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please Contact  our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Visit our Contact for more information

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or Contact our customer services.

Contact Information

Contact Information:
Store Name: Super Pet

Address: Dephna House, 7 Coronation Rd, London NW10 7PQ, United Kingdom

Email: info@superpetme.com

Phone: +447848179114

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.